• How do I view an apartment?

You can search, elect and reserve your new home online. DM us on social or contact the Reservations team for the neighbourhood you're interested in get a date in the diary for a viewing.  Are you currently overseas? No problem,  we can arrange for a live virtual viewing from site through WhatsApp, Skype or FaceTime.

• How do I reserve my apartment?

It’s easy. As easy as 1,2,3. Once you've chosen your new home, we take a reservation payment of £200. This is to secure your home whilst we get it ready for you, complete your application and referencing. The payment is deducted from your first months’ rent. For the finer details, give our T&C's a read.

• What no deposit? 

There's no hefty deposit costs or hidden fees. We will complete an inventory and check against this at the end of your tenancy. You'll also be kept in the know and we'll discuss any change of condition with you in line with your tenancy agreement.

• How long does the application process take?

You will usually get initial feedback on your application within 48 hours of receiving referencing.  Move-in dates will be agreed during the application process. 

• How do I pay my rent?

Your first rent payment is pro rata to the end of the month or if you move in from the 20^th onwards, you'll pay to the end of the following month. Then, your rent will be due on the 1^st of the month in advance. Straightforward via a direct debit.

• Is there a minimum or maximum stay?

We're flexible. We can offer 6 to 36 month contracts on most of our apartments and anything in between. 

Maintenance

• How do I report a problem?

Maintenance requests can be reported directly via the MyModa app. Yes, it's that simple. 

• Is help available 24/7?

Each neighbourhood has a 24/7 Concierge team. General maintenance requests will be progressed during standard working hours and we have an emergency response in place for urgent issues. We'll always keep you in the loop.

• Will I be charged for repairs?

You will not be charged for any general maintenance requests. Repairs required due to misuse or damage will be chargeable. If you want to put anything on the walls, or carry out your own home improvements, you can put in a request to the concierge team and we'll be happy to advise you further.

• What happens if I lose a fob or can’t access my apartment?

Speak to your Concierge team who will be happy to assist you

Staying Longer or Moving Out

• How do I extend my tenancy?

Just give your Reservations team a shout in person or via the MyModa app. This can be done at any time or no later than one month before the end of your initial tenancy term.

• If I want to move out, how much notice do I need to give?

We'll be sad to see you go. If you do decide to move, then please let us know as soon as possible and no later than one month before the end of your tenancy. You do need to let us know in writing, email is fine, about ending or extending your tenancy.

• What do I need to do before I move out?

We will contact you with a nice and easy move out process as soon as you confirm you are leaving us. 

• What will I be charged for when I leave?

We'll speak to you about any change in condition/ damages to the apartment or furnishing that are beyond reasonable wear and tear and costs for repair of those.

Not found the answer you're looking for or thought of something else? No sweat. DM us on social or contact your Moda team.